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Frequently Asked Questions

How do I place an order for a customized gift?


Simply choose your product, upload the photo/text you want, add special instructions (if any), and place the order. We will take care of the rest!
Please contact us if you need any further assistance.

Can I see a preview before the product is printed?

Yes! For most products we send a design preview via WhatsApp/Email for approval before production.

Can I request changes after placing the order?


Yes, but only before the design is approved. Once approved and printed, changes are not possible.

Is Cash on Delivery available?

COD is Available on All Products.

Will I get tracking details?

Yes, tracking details will be shared once your order is shipped.

How long does delivery take?

* Design approval : Within 24 hours

* Production : 1–3 days

* Delivery : 3–7 working days depending on location

Can I cancel my order?


You can cancel before the design is approved or production starts.

Do you accept returns for customized products?

Since products are personalized, returns are not accepted unless the item is damaged or incorrect.

How do I wash customized mugs/t-shirts?

* Hand wash recommended

* Avoid hard scrubbing

* Do not use bleach

* Do not iron directly on print

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